Returns & Refunds
We want you to feel confident when shopping with Tarteglow. Please review our return, damaged item and missing item policies below.
30-Day Returns
If you are not satisfied with your purchase, eligible items may be returned within 30 days of receipt. Approved returned items will be refunded. Original shipping charges are non-refundable.
Standard Returns Policy
If you are not satisfied with your purchase, you may return eligible items within 30 days of receiving your order. Approved returned items will be refunded after they have been received and inspected.
Please note that original shipping charges are non-refundable.
Our returns policy may vary during promotional periods. Please review the terms and conditions of the relevant promotion before placing your order.
For the return or exchange of Tarteglow products purchased from another authorized retailer, please contact that retailer directly.
Returns Process
The following process applies to standard returns and may not apply during Black Friday or other promotional periods.
- Contact our customer support team at support@tarteglow.com.
- Include your order number and the name of each item you would like to return.
- Our support team will review your request and provide the applicable return instructions and return label.
- Follow the instructions provided by our support team when sending your item back.
Damaged Items
If an item arrives damaged, please contact us within 14 days of receiving your order.
Send a clear photo of the damaged item together with your order number to support@tarteglow.com.
Please use the following email subject line: DAMAGED.
Missing Items
If you have not received your complete order, please contact us at support@tarteglow.com.
Include your order number and details of the missing item in your message.
Please use the following email subject line: MISSING ITEM.
Need Help With a Return?
Contact our customer support team and include your order number so we can assist you as quickly as possible.
Email: support@tarteglow.com