Shipping & Delivery Policy
Order Delivery Time
The delivery time for your order is divided into two parts: processing time and shipping time.
Processing Time
Processing includes order verification, tailoring, quality checks, and packaging.
All orders are usually sent to our manufacturer for dispatch within 72 hours after the order is placed and payment is received.
Shipping Time
Shipping time refers to the time it takes for your items to be shipped from our warehouse to your destination.
- USA & Canada Standard Secured Shipping & Insurance takes approximately 2–4 weeks for delivery, provided your item is in stock.
- Australia & New Zealand Standard Secured Shipping & Insurance takes approximately 2–4 weeks for delivery, provided your item is in stock.
- United Kingdom & Europe Standard Secured Shipping & Insurance takes approximately 2–4 weeks for delivery, provided your item is in stock.
- Other Countries Standard Secured Shipping & Insurance takes approximately 2–5 weeks for delivery, provided your item is in stock.
Insured Shipping
If your item is lost during delivery or arrives damaged, we will send you a replacement item at no additional cost, provided that sufficient proof is supplied.
Priority Insured Shipping
With Priority Insured Shipping, your order is placed at the top of the daily order list that we send to our manufacturers.
However, depending on the volume of orders we are receiving, the delivery time may remain similar to or the same as Standard Shipping. Your item will also be insured.
Separate Shipments
Some products may be shipped separately and may arrive at different times because we dispatch orders from warehouses in different locations.
Tracking Information
Tracking numbers may take several days, and in some cases up to one week, to update and display accurate tracking information.
You can track your order using a third-party tracking service such as 17TRACK .
Shipping Delays
Depending on the volume of orders we are receiving, your shipment may take longer than usual.
Rest assured that we are working hard to dispatch all orders as soon as possible. We understand that waiting longer than expected can be frustrating, but we do not want to sacrifice the quality of our products.
Thank you for your patience and understanding.
Order Change Requests
If you need to make changes to your order, please contact us within 24 hours of placing your order by emailing support@tarteglow.com . We will be happy to assist you with the requested changes.
Unfortunately, once your order has been shipped, we will no longer be able to modify it.
Please make sure that you have selected the correct size, color, and other product options before completing your purchase to avoid disappointment.